Frequently Asked Questions
Can I cancel my subscription at any time?
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Yes, you can cancel your subscription at any time. There are no cancellation fees, and you'll retain access through the end of your billing period.
Do you offer student or nonprofit discounts?
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Yes! We offer 40% discounts for students and qualified nonprofit organizations. Contact our support team with verification documentation to apply for discount pricing.
What payment methods do you accept?
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We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and wire transfers for Enterprise accounts.
Can I upgrade or downgrade my plan?
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Absolutely. You can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the start of your next billing cycle.
Is there a free trial available?
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We offer a 14-day free trial for the Professional plan. No credit card required. You'll have full access to all Professional features during the trial period.
How is PM24 Times data collected and verified?
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We use rigorous methodology including probability-based sampling, mixed-mode data collection, and multiple quality control checkpoints. All methodology details are transparently published with each poll and available to Professional and Enterprise subscribers.